MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

• Must provide courteous friendly guest service to all guests.
• Clean and service a minimum of 16 rooms per day as assigned and instructed.
• Deep clean rooms on a daily basis.
• Clean and maintain balconies.
• Assist in picking up extra rooms when requested.
• Complete and return keys and report to supervisor.
• Maintain cart in a neat orderly manner at all times.
• Notify the manager concerning the need for any repairs.
• Perform related duties as requested.

Job Responsibility : 

– Assist all stations and respective lines as necessary.

– Ensure that items are fully stocked and equipment is in good working condition.

– Ensure the proper storing of any left over foods.

– Ensure the proper closing down of work stations.

– Communicate effectively with “Front of the House” staff.

Job Responsibility :

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.

-Greets and seats guests according to station charts and rotation guidelines; marks comp coupons with seating time and table number.

-Receives complimentary reservations, answers in-person and telephone inquiries and reports any compliments, complaints or problems to the manager on duty. -Assists in table setting and general dining room maintenance during peak periods.

-Maintains record on established turn sheets.

-Completes all established duties in a timely, professional fashion.

-Demonstrates and presents a personable, friendly, courteous, polite customer service attitude and a well-groomed appearance. Knows and adheres to food and beverage policies and procedures.

-Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility.

-Participates as a panel member on MPGE’s Board of Review as needed.

-Performs all other related and compatible duties as assigned.

Job Responsibility : 

• Transports baggage of arriving guests from the Bell Desk to their accommodations.

• Explains accommodation appointments and equipment to guests using customer skills and personalized service.

• Informs guests of all hotel facilities and their location and offers to be of further assistance upon request.

• Assists departing guests with their luggage and other departure details.

• Maintains the cleanliness of Front Desk/Bell Services area to uphold Harrah’s/Harveys “Spotless” standards.