SKILLS:

Good communication skills. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Good cleaning skills. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

• Must provide courteous friendly guest service to all guests.
• Clean and service a minimum of 16 rooms per day as assigned and instructed.
• Deep clean rooms on a daily basis.
• Clean and maintain balconies.
• Assist in picking up extra rooms when requested.
• Complete and return keys and report to supervisor.
• Maintain cart in a neat orderly manner at all times.
• Notify the manager concerning the need for any repairs.
• Perform related duties as requested.

Job Responsibility : 

– Assist all stations and respective lines as necessary. – Ensure that items are fully stocked and equipment is in good working condition. – Ensure the proper storing of any left over foods. – Ensure the proper closing down of work stations. – Communicate effectively with “Front of the House” staff.

Job Responsibility :

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.

-Greets and seats guests according to station charts and rotation guidelines; marks comp coupons with seating time and table number.

-Receives complimentary reservations, answers in-person and telephone inquiries and reports any compliments, complaints or problems to the manager on duty. -Assists in table setting and general dining room maintenance during peak periods.

-Maintains record on established turn sheets.

-Completes all established duties in a timely, professional fashion.

-Demonstrates and presents a personable, friendly, courteous, polite customer service attitude and a well-groomed appearance. Knows and adheres to food and beverage policies and procedures.

-Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility.

-Participates as a panel member on MPGE’s Board of Review as needed.

-Performs all other related and compatible duties as assigned.

Provides a courteous and pleasant service to arriving and departing guests, transporting luggage, ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of four star service is paramount.

Job Responsibility : 

• Transports baggage of arriving guests from the Bell Desk to their accommodations. • Explains accommodation appointments and equipment to guests using customer skills and personalized service. • Informs guests of all hotel facilities and their location and offers to be of further assistance upon request. • Assists departing guests with their luggage and other departure details. • Maintains the cleanliness of Front Desk/Bell Services area to uphold Harrah’s/Harveys “Spotless” standards.