The incumbent in this position is responsible for preparing and presenting all food items as called for by the menu, and for assisting the Sous Chef in the efficient operations of the kitchen. Knowledge of and ability to prepare stocks, soups and mother sauces. These skills and abilities are typically acquired through one year of progressive cooking experience, with a minimum of one year experience in a dinner house.

Job Responsibility : 

– Assist all stations and respective lines as necessary. – Ensure that items are fully stocked and equipment is in good working condition. – Ensure the proper storing of any left over foods. – Ensure the proper closing down of work stations. – Communicate effectively with “Front of the House” staff.

The incumbent in this position is responsible for delivering food and beverages in accordance with company standards. Knowledge of table service procedures and table etiquette. These skills and abilities are typically acquired through two (2) years service experience.

Job Responsibility : 

– Recognize guests immediately with a friendly greeting. – Ensure guest satisfaction through responsiveness to guest needs. – Maintain a well groomed neat and clean appearance, carrying out duties with attention to sanitation safety. – Perform side work duties on daily basis and other duties as assigned.

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Responsibility : 

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and reports to assigned section. Strictly adheres to key control policies. Loads cart following standard procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures. Accountable to Housekeeping Office regarding guests’ room status. Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift. Completes special assignments for the Supervisor Housekeeping as requested.

The incumbent in this position is responsible for preparing and presenting all food items as called for by the menu, and for assisting the Sous Chef in the efficient operations of the kitchen. Knowledge of and ability to prepare stocks, soups and mother sauces. These skills and abilities are typically acquired through one year of progressive cooking experience, with a minimum of one year experience in a dinner house.

Job Responsibility : 

– Assist all stations and respective lines as necessary. – Ensure that items are fully stocked and equipment is in good working condition. – Ensure the proper storing of any left over foods. – Ensure the proper closing down of work stations. – Communicate effectively with “Front of the House” staff.

Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined service behaviors when encountering guests. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and guests.

Job Responsibility : 

Cleans and maintains bar and all bar equipment. Replenishes all supplies. Assists the bartender with miscellaneous duties. Works efficiently and neatly and follows orders well.

Job Responsibility :

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.

-Greets and seats guests according to station charts and rotation guidelines; marks comp coupons with seating time and table number.

-Receives complimentary reservations, answers in-person and telephone inquiries and reports any compliments, complaints or problems to the manager on duty. -Assists in table setting and general dining room maintenance during peak periods.

-Maintains record on established turn sheets.

-Completes all established duties in a timely, professional fashion.

-Demonstrates and presents a personable, friendly, courteous, polite customer service attitude and a well-groomed appearance. Knows and adheres to food and beverage policies and procedures.

-Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility.

-Participates as a panel member on MPGE’s Board of Review as needed.

-Performs all other related and compatible duties as assigned.

Job Responsibility :
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains
an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one
interaction to the next. Creates an atmosphere of luck and celebrates guests’ wins. Is ready to serve and is
informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service
breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm
farewell and thanks guests for visiting.
Responsible for processing guest orders, handling cash, bagging orders, wrapping sandwiches and preparing
beverages. Assists with dressing sandwiches. Maintains clean work area, levels of supplies and other duties at
the direction of management. Responsible for maintaining all established service standards. Responsible for
maintaining cleanliness of all front and back of house areas in the outlet. Adheres to department and hotel
policies and cashiering procedures. Relays any guest compliments and complaints to the Restaurant Manager or
Shift Manager. Ensures that work area is clean and sanitary in accordance with the city and state health
department codes. Knows sanitation guidelines. Participates in quarterly training and new hire training if
applicable.

This position is responsible for cleaning all items and surfaces in assigned areas and ensuring they meet Mohegan Sun’s standards of cleanliness.

Job Responsibility : 

– Monitors and maintains the cleanliness, sanitation and organization of assigned work areas

– Cleans floors by sweeping, mopping, scrubbing or vacuuming using the proper chemicals, tools and equipment

– Services, cleans and supplies restrooms

– Empties trash containers, ashtrays and ash urns

– Polishes brass surfaces

– Ensures the safety of assigned keys

– Reports any damages to furniture, fixtures or equipment to the supervisor, as needed

– Carries and maintains proper cleaning supplies for assigned tasks

SKILLS:

Good communication skills. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Good cleaning skills. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

• Must provide courteous friendly guest service to all guests.
• Clean and service a minimum of 16 rooms per day as assigned and instructed.
• Deep clean rooms on a daily basis.
• Clean and maintain balconies.
• Assist in picking up extra rooms when requested.
• Complete and return keys and report to supervisor.
• Maintain cart in a neat orderly manner at all times.
• Notify the manager concerning the need for any repairs.
• Perform related duties as requested.

● Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the
cleaning, sanitizing and storing of dishware and utensils are met
● Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in
a timely, safe and efficient manner
● Organize items as they are cleaned, restock areas where items are stored
● Maintain cleanliness of work station, kitchen and food storage areas
● Complete daily and weekly cleaning assignments with a variety of guest questions and requests
● Follow all procedures outlined in department and health and safety manuals in accordance with
company policies and follow proper use and storage of chemicals used to clean kitchen items
● Understand Company ISO (Environmental & Quality) management systems, policies, goals, and
initiatives and meet the specific responsibilities within these areas
● Work as a busser, assuming all duties of that position, when not otherwise scheduled in the
kitchen
● Other duties per Duties Checklist and as requested

This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.

Greets and checks in/checks out  hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.

Job Responsibility : 

• Greets guests in a warm and friendly manner using specialized skills and personalized service. • Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction. • Processes payments following established procedures. • Informs guests of shows, facilities, services and room amenities available at Sands Regency. • Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.

Job Responsibility : 

Provides a courteous and pleasant service to arriving and departing guests, transporting luggage,
ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of
four star service is paramount.

Job Responsibility : 

Provides a courteous and pleasant service to arriving and departing guests, transporting luggage,
ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of
four star service is paramount.

The incumbent in this position is responsible for ensuring tables are cleared, cleaned and reset quickly so they are available for prompt seating of guests. The skills and abilities necessary of this position are typically acquired through one year of on- the-job training or related experience.

Job Responsibility : 

– Clean and reset tables in accordance with established procedures and sanitation guidelines. – Monitor and ensure cleanliness of all place settings, tabletops, seats, floor, and side stations. – Perform customer service duties as assigned (such as beverage and plate service). – Communicate with host/hostess for seating needs and any guest service issues. – Perform various stock supply duties to maintain par levels of all equipment and dining supplies including chips and salsa from side station(s).

Job Responsibility : 

• Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied.

• Assists customers in ordering from the menu and records ordered items on check according to established procedures.

• Obtains food and beverage from prescribed locations and serves customers according to established procedures.

• Observes guests to fulfill and additional requests and to note when meal is finished.

• Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience.

•  Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section.

•  Assists bus persons in a cooperative manner to ensure efficient service to guests.

•  Completes assigned side work as directed.

•  Familiarizes self with all items on both printed and daily menus.

•  Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc.

•  Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift.

•  Familiarizes self and adheres to the principles of guest service skills, and uses them in all interactions.

• Delivers alcoholic beverages promptly from assigned bar to table.