Job Responsibility : 

• Greets guests in a warm and friendly manner using specialized skills and personalized service.

• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.

• Processes payments following established procedures.

• Informs guests of shows, facilities, services and room amenities available at Harrah’s/Harveys.

• Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.

Job Responsibility :

– Greets and welcomes customers, with a smile, as a company representative.

– Serves as Cage Cashier and customer service Role Model for other team members.

– Understands, values, and supports the Total Rewards program and special events, promotions, and player programs.

– Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.

– Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

– Ensures each customer interaction results in increased customer confidence in Total Rewards.

– Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.

– Follows all company policies and procedures, as well as federal and state law.

– Responsible for ensuring customer data integrity.

– Responsible for achieving excellent service scores, constantly raising the bar of service delivery.

– Creates and maintains customer accounts using Harrah’s computer systems.

– Maintains and is held accountable for all funds entrusted to him/her on a shift basis

1. Provide information on all aspects of the Hard Rock Hotel and Casino Lake Tahoe services and facilities for guests.
2. Greet guests and arranges for seating, monitors room atmosphere.
3. Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
4. Answer phones according to established procedures.
5. Communicate with co-workers and supervisor to ensure quality service.

– Maintain daily knowledge of all company promotions, tournaments, bus schedules, special events etc.

– Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance.

– Must use a professional demeanor and friendly tone in all interactions.

– Must answer the phone and assist all callers with their requests /concerns /questions.

– Must assure that the pool area including the pool deck, restrooms, and towel room are kept clean and follow sanitation practices.

– Must assure that restroom and pool areas are stocked with complimentary amenities provided for the guest. Collects soiled linens and replenishes area with fresh supplies.

– Must assist guests as needed on proper and safe use of all equipment in the pool area.

– Responsible for compliance with all regulatory requirements.

– Must maintain all venue supplies according to company standards of time, levels, order and appearance.

1.Welcome and connect with every customer. Discovers customers needs andappropriately suggests product to enhance service and meet sales goals.
2.Operate cash register and handles money.
3.Clean and maintain the appearance of all merchandise and customer areas.
4.Respond to customer inquires and their requests.
5.Learn and demonstrate creating the Golden Nugget Lake Tahoe experience.

Job Responsibility : 

– Clean and reset tables in accordance with established procedures and sanitation guidelines.

– Monitor and ensure cleanliness of all place settings, tabletops, seats, floor, and side stations.

– Perform customer service duties as assigned (such as beverage and plate service).

– Communicate with host/hostess for seating needs and any guest service issues. – Perform various stock supply duties to maintain par levels of all equipment and dining supplies including chips and salsa from side station(s).

The information is based on 2024 content. The information is subject to be changed without prior notice.

Job Responsibility : 

Assigns, in detail, specific duties to all employees under supervision. Supervise all work in progress and inspect for cleanliness/sanitation upon completion. Coordinate materials and equipment for kitchen workers to complete job duties. Verbally communicate with kitchen management status/concerns of workstation.

Reports any equipment in need of repair to chef and executive steward for service. Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to subordinates in details of work. Observe performance and encourage improvement. Monitor/inspect level of workload and make staffing adjustments accordingly.

The information is based on 2024 content. The information is subject to be changed without prior notice.

Job Responsibility : 

– Assist all stations and respective lines as necessary.

– Ensure that items are fully stocked and equipment is in good working condition.

– Ensure the proper storing of any left over foods.

– Ensure the proper closing down of work stations.

– Communicate effectively with “Front of the House” staff.

The information is based on 2024 content. The information is subject to be changed without prior notice.

Job Responsibility :

– Maintain order on Bally’s Lake Tahoe property at all times.

– Assist sick or injured patrons and employees.

– Attend all safety/first aid training classes.

– Report unsafe or hazardous conditions.

– Assist patrons and employees on directions and proper procedures.

– Check identification of all persons that appear to be under 21 years of age.

– Compose accident/incident reports and witness statements when necessary.

– Perform procedures for departments as needed.

Job Responsibility : 

– Receives, fills and delivers stock orders/requisitions

– Responsible for keeping bars stocked with supplies including liquor, beer and glassware

– Cleans floors, equipment, countertops and shelves in assigned outlets

– Assists Bartender with maintaining garnishes, washing glassware and overall cleanliness of bars

AGE : 21+

Job Responsibility : 

– Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests.

– Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests.

– Maintains clean and stocked workstation.

– Handles money according to procedure.

– Monitors guest consumption of alcohol and intervenes as needed according to guidelines (CARE).

– Checks for ID’s according to Caesars policy.

– Serves as an ambassador of goodwill and a public relations person for our customers.

– Promotes casino events and programs.

– Works closely with Total Rewards Center to promote new card sign up programs.

– Works well with all Team Members within the Beverage Department—as well as all other departments.

– Provides personalized service and uses guest name.

– Resolves service problems according to guidelines.

Job Summary

• The Server is responsible for serving food in a friendly, professional, and efficient manner to guests of the hotel, thereby enhancing the positive guest experience.

The information is based on 2024 content. The information is subject to be changed without prior notice.