FOXWOODS RESORT CASINO
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Type of job
Casino Hotel
City
Mashantucket, Connecticut (CT)
Address
350 trolley line boulevard, Mashantucket, CT 06338
Website
Transportation
Housing Rate
$350 - 500 Monthly Per Student
* The information is based on 2021-2022 content. The information is subject to be changed without prior notice. *
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Position
ค่าแรงต่อ ชม.
Hourly Wage
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Job Description
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HOST
English Level: Advance
$15

Under the direction of the Assistant Restaurant Manager, the incumbent serves, welcomes and greets guests at restaurant, obtains information and ushers customer to seat. High school diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred. Employee must be able to read, write, speak and understand English.

Job Responsibility : 

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures. -Greets and seats guests according to station charts and rotation guidelines; marks comp coupons with seating time and table number. -Receives complimentary reservations, answers in-person and telephone inquiries and reports any compliments, complaints or problems to the manager on duty. -Assists in table setting and general dining room maintenance during peak periods. -Maintains record on established turn sheets. -Completes all established duties in a timely, professional fashion. -Demonstrates and presents a personable, friendly, courteous, polite customer service attitude and a well-groomed appearance. Knows and adheres to food and beverage policies and procedures. -Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. -Participates as a panel member on MPGE’s Board of Review as needed. -Performs all other related and compatible duties as assigned.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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FRONT DESK
English Level: Advance
$15

Under the supervision of the Front Office Shift Manager, the incumbent provides courteous front desk services to guests. High School diploma as well as prior high-volume customer service experience or an equivalent combination of education and experience. Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. Must possess basic math skills necessary to accurately calculate and process guest payments; required to pass a basic math test. Position requires ability to stand and walk 100% of the time. Extensive periods of data entry are required. Provides 5-Star service and adheres to department service guidelines for all guests. Must have the abiity to lift up to 50lbs.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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QUICK SERVICE ATTENDANT
English Level: Advance
$13.50

Under the Direction of the Assistant Manager/Sous Chef, the Quick Service Attendant is responsible for serving food and beverage to all guests enduring the sequence of service cycle, including cashiering, cooking, delivery, and cleaning. Must have a pleasant and friendly demeanor. Must be able to work at a fast pace for several hours. A minimum of 6 months experience in high volume food service or customer service, and previous money handling preferred. Must have the ability to understand food requests, ask questions regarding its preparation and assure the team member’s or guest’s satisfaction with their order in English. Must be able to lift a minimum of 35lbs. multiple times per day, and push a cart weighing up to 100lbs. Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the department. Foxwoods Resort Casino is committed to providing our guests an “Extraordinary” Guest Service experience. In joining our team, you commit to supporting this mission by demonstrating our 5 Star Service Standards at all times.

Job Responsibility : 

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures. -Handle all guest concerns and complaints using the Foxwoods -HEART service recovery model. -Maintain daily knowledge of all company promotions,tournaments, bus schedules, special events etc. -Must use a professional demeanor and friendly tone in all interactions. -Must answer the phone and assist all callers with their requests /concerns /questions. -Must assure that sequence of service standards are met by; greeting guests, taking orders, directing guests to amenities and monitoring / meeting guest needs and requests. -Must be able to prepare and cook venue food offerings from memory, following departmental / franchise standards – time, recipe, portion size, appearance and quality. -Must maintain knowledge menu items and ingredients. Responsible for compliance with all regulatory requirements, including but not limited to, Liquor Commission Regulations, TOSHA, Health, Sanitation, Franchise and ServSafe standards. -Must be able to operate computer and point-of-sale equipment with accuracy and appropriate speed. -Process all forms of payment, refund, discount and credit card transactions according to established procedures and/or direction from leadership with accuracy and appropriate speed. -Must maintain all venue supplies according to franchise/company standards of time, levels, order and appearance. -Complete all required documentation according to company and/or franchise standards. -Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance. Promote and demonstrate all 5 Star Service Standards to ensure all guests enjoy an “Anything but Ordinary” experience. -Promote a positive public image and maintain Employee Relations standards at all times.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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POOL ATTENDANT
English Level: Intermediate
$13.50

Under the direction of the Beverage Supervisor, the Pool Attendant is responsible for maintaining the cleanliness of the pool area to include the pool deck, restrooms, and towel room. As well as insuring all guest amenities are stocked. Must have a pleasant and friendly demeanor. Must be able to work at a fast pace for several hours. Prior experience in a high-volume customer service position preferred. Working during weekends, holidays and peak business periods are required, including working any shift/day designated by the department. Foxwoods Resort Casino is committed to providing our guests an “Extraordinary” Guest Service experience. In joining our team, you commit to supporting this mission by demonstrating our 5 Star Service Standards at all times.

Job Responsibility : 

– Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures. – Promote and demonstrate all 5 Star Service Standards to ensure all guests enjoy an “Extraordinary” experience. – Handle all guest concerns and complaints using the Foxwoods HEART service recovery model. – Promote a positive public image and maintain Employee Relations standards at all times. – Maintain daily knowledge of all company promotions, tournaments, bus schedules, special events etc. – Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance. – Must use a professional demeanor and friendly tone in all interactions. – Must answer the phone and assist all callers with their requests /concerns /questions. – Must assure that the pool area including the pool deck, restrooms, and towel room are kept clean and follow sanitation practices. – Must assure that restroom and pool areas are stocked with complimentary amenities provided for the guest. Collects soiled linens and replenishes area with fresh supplies. – Must assist guests as needed on proper and safe use of all equipment in the pool area. – Responsible for compliance with all regulatory requirements, including but not limited to, Liquor Commission Regulations, TOSHA, Health, Sanitation, Franchise and ServSafe standards. – Must maintain all venue supplies according to company standards of time, levels, order and appearance. – Complete all required documentation according to company standards.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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COUTER CASHIER
English Level: Intermediate
$12

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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RETAIL ASSOCIATE
English Level: Intermediate
$12

Summary

Under the direction of the Assistant Restaurant Shift Manager, the incumbent services food and beverage customers with products and records orders.

Essential Duties and Responsibilities

Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures. Must adhere to department standards and procedures. Takes customer order, fills order, enters orders into system, collects and records payments. Maintains cleanliness of counter and food service area at all times. Relays all guest complaints/compliments to restaurant shift manager. Abides by cashiering standards and procedures ensuing guest settlement is accurate. Maintains current knowledge of food and beverage, MPGE and applicable liquor laws, rules, regulations, policies and procedures including all pre-check and cashiering procedures. Obtains food, beverages, condiments and supplies from kitchen or stockroom and delivers to outlet as necessary; maintains adequate stock levels in assigned outlet. Prepares, wraps and displays food items and places to standards. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Participates as a panel member on MPGE’s Board of Review as needed. Performs all other related and compatible duties as assigned.

Education and Experience

High school diploma or GED preferred. Previous money-handling experience and 6 months of fastfood service experience preferred.

Physical Demands

The employee is occasionally required to stoop, kneel, crouch or crawl.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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BUSPERSON
English Level: Advance
$10.10
+ tips

Under the direction of the Assistant Restaurant Manager, the incumbent prepares dining room for use, cleans away used tableware and sets tables for further use. High school diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred. Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/moving weights of up to 75 lbs. Must possess a personable, customer service attitude along with an ability to handle multiple tasks simultaneous. Ability to speak, read, write and understand English required.

Job Responsibility : 

-Under the direction of the Assistant Restaurant Manager, the incumbent prepares dining room for use, cleans away used tableware and sets tables for further use. -Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/moving weights of up to 75 lbs.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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FOOD & BAVERAGE (FOH)
English Level: Advance

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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