Job Responsibilities and Duties :

• Answers phone calls courteously
• Guides guests and issues guest badges
• Handles client complaints
• Files documents
• Maintains schedules
• Plans business travel
• Refills office supplies
• Receives deliveries
• Responds to customer inquiries

The information is based on 2024 content. The information is subject to be changed without prior notice.

Job Responsibility : 

-Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.

-Handle all guest concerns and complaints using the Foxwoods -HEART service recovery model.

-Maintain daily knowledge of all company promotions, tournaments, bus schedules, special events etc.

-Must use a professional demeanor and friendly tone in all interactions.

-Must answer the phone and assist all callers with their requests /concerns /questions.

-Must assure that sequence of service standards are met by; greeting guests, taking orders, directing guests to amenities and monitoring / meeting guest needs and requests.

-Must be able to prepare and cook venue food offerings from memory, following departmental / franchise standards – time, recipe, portion size, appearance and quality.

-Must maintain knowledge menu items and ingredients. Responsible for compliance with all regulatory requirements, including but not limited to, Liquor Commission Regulations, TOSHA, Health, Sanitation, Franchise and ServSafe standards.

-Must be able to operate computer and point-of-sale equipment with accuracy and appropriate speed.

-Process all forms of payment, refund, discount and credit card transactions according to established procedures and/or direction from leadership with accuracy and appropriate speed.

-Must maintain all venue supplies according to franchise/company standards of time, levels, order and appearance. -Complete all required documentation according to company and/or franchise standards.

-Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance. Promote and demonstrate all 5 Star Service Standards to ensure all guests enjoy an “Anything but Ordinary” experience.

-Promote a positive public image and maintain Employee Relations standards at all times.

The information is based on 2024 content. The information is subject to be changed without prior notice.

Job Responsibility : 

– Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures.

– Promote and demonstrate all 5 Star Service Standards to ensure all guests enjoy an “Extraordinary” experience.

– Handle all guest concerns and complaints using the Foxwoods HEART service recovery model.

– Promote a positive public image and maintain Employee Relations standards at all times.

– Maintain daily knowledge of all company promotions, tournaments, bus schedules, special events etc.

– Maintain a clean, well groomed, professional appearance in accordance with Foxwoods Standards of Appearance.

– Must use a professional demeanor and friendly tone in all interactions.

– Must answer the phone and assist all callers with their requests /concerns /questions.

– Must assure that the pool area including the pool deck, restrooms, and towel room are kept clean and follow sanitation practices.

– Must assure that restroom and pool areas are stocked with complimentary amenities provided for the guest. Collects soiled linens and replenishes area with fresh supplies.

– Must assist guests as needed on proper and safe use of all equipment in the pool area.

– Responsible for compliance with all regulatory requirements, including but not limited to, Liquor Commission Regulations, TOSHA, Health, Sanitation, Franchise and Serve Safe standards.

– Must maintain all venue supplies according to company standards of time, levels, order and appearance.

– Complete all required documentation according to company standards.

The information is based on 2024 content. The information is subject to be changed without prior notice.

PRINCIPAL DUTIES & RESPONSIBILITIES:

1. Greets customers and determines their product needs either from the ordering counter area or from customer lines formed during peak service periods. Informs customers of promotional products and food contents.
2. Recommends products to ensure customer awareness of appetizers and specials.
3. Verifies legal age of customers ordering beer by checking driver’s license or other type of identification.
4. Performs cashier transactions by totaling products ordered, informing customer of charges, making monetary change transactions, and changing register tapes.
5. Transmits product orders to Cook personnel.
6. Prepares drink glasses, salad bowls, trays, etc., as necessary, based on products ordered.
7. Informs customers of service format including information regarding number tents for dining room delivery and directing customers to fountain machines, salad bar and table settings.
8. Completes order and dispatch procedures for drive-thru and phone-in customers.
9. Serves as host/hostess when restaurant seating is at or above 90% capacity as directed by management including taking of name and number in party reservations and informing customers of a reasonable “wait” time.
10. Restocks drive-thru/carry-out condiment areas, cleans and maintains organization of counter and drive-thru/carry-out areas, cleans restrooms, disposes of trash, sweeps and mops floors, vacuums carpets and dusts.
11. Answers telephones in a personal and professional manner and responds to callers needs.
12. Assists Service Enhancers in delivering product to the guest in the dining room and checking on guest satisfaction

The information is based on 2024 content. The information is subject to be changed without prior notice.

Essential Duties and Responsibilities

Must adhere to the Mashantucket Pequot Tribe’s Policies and Procedures. Must adhere to department standards and procedures. Takes customer order, fills order, enters orders into system, collects and records payments. Maintains cleanliness of counter and food service area at all times. Relays all guest complaints/compliments to restaurant shift manager. Abides by cashiering standards and procedures ensuing guest settlement is accurate. Maintains current knowledge of food and beverage, MPGE and applicable liquor laws, rules, regulations, policies and procedures including all pre-check and cashiering procedures. Obtains food, beverages, condiments and supplies from kitchen or stockroom and delivers to outlet as necessary; maintains adequate stock levels in assigned outlet. Prepares, wraps and displays food items and places to standards. Promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Participates as a panel member on MPGE’s Board of Review as needed. Performs all other related and compatible duties as assigned.

Education and Experience

High school diploma or GED preferred. Previous money-handling experience and 6 months of fast food service experience preferred.

Physical Demands

The employee is occasionally required to stoop, kneel, crouch or crawl.

The information is based on 2024 content. The information is subject to be changed without prior notice.