The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

The incumbent in this position is responsible for maintaining Safety Precautions, which includes public relations, assisting guests/customers and employees as needed. The essential duties of this position are to: “observe and report”, provide property information and ensure great customer service and experience to patrons of Bally’s Lake Tahoe. Must have effective communication skills. Must be able to write clear, accurate and concise reports. Safety and Security training required, which is provide by company. The skills required of this position can typically be acquired through two months of on the job training, or through related experience.

Job Responsibility :

– Maintain order on Bally’s Lake Tahoe property at all times. – Assist sick or injured patrons and employees. – Attend all safety/first aid training classes. – Report unsafe or hazardous conditions. – Assist patrons and employees on directions and proper procedures. – Check identification of all persons that appear to be under 21 years of age. – Compose accident/incident reports and witness statements when necessary. – Perform procedures for departments as needed.

SUMMARY

The incumbent in this position is responsible for providing superior service to both the
internal and external customer. The incumbent is also responsible for housekeeping functions on assigned
shift to ensure the cleaning and upkeep of hotel rooms according to established standards.

Position Summary:

The Cook sets up the cooking line and prepares food for service in designated stations to fill customer orders.

Primary Duties and Responsibilities: includes but not limited to:

• Follows all written and established recipes and prepares food according to established standards
• Maintains a clean and sanitary work area

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

Job Responsibility :

Assisting our purchasing department with inventory management and distribution of product to our many guest service centers. Heavy lifting and working outside is required.

Job Responsibility :

Wash dishes, clean restrooms, clean kitchen floors, stock utensils & dishes. Lifting required.

SUMMER ONLY

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

SUMMER ONLY

Responsible for the serving all products to guests, coordinating service with other employees, while complying with facility/department standard operating procedures to ensure the highest quality of guest service and satisfaction.

Job Responsibility : 

– Creates beverages for guests according to established recipes and procedures and individualized requests. Process all orders in a timely and efficient manner. – Delivers Legendary Service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Responds to customer needs and says thank you to every customer. – Assist customers in the selection and purchase of specialty coffee beverages. – Operate and balance computer cash drawer and take payment from guest(s) when assigned. Properly process transactions, involving cash, credit card or other forms of payment. – Adhere to all state, county, and federal regulations, and the Company’s internal controls, policies & procedures. – Maintain cleanliness and organization in all assigned service areas, seating, and storage areas. – Maintain stock on service items and replenish as required. – Must be knowledgeable of all the offerings at the Cafe and be able to educate guests on the products and services. – Must follow the Thoughtful Service model at all times. – Other related duties as assigned by management.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

JOB SUMMARY:
The Retail Sales Clerk provides excellent customer service and actively promotes the selling of
merchandise, operates a cash register and handles all payment transactions for purchase. The Retail
Sales Clerk receives, unpacks, folds and puts away the daily deliveries of merchandise.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

JOB SUMMARY:
Banquet Set-Up personnel are responsible for arranging meeting rooms in the Convention Center to
accommodate scheduled convention groups. Included in this task is the set-up and dismantling of
dance floors, tables, chairs, platforms and displays as specified by the Banquet Manager or the
Sales prospectus.

SUMMER ONLY

Responsible for stocking all bars and food and beverage service areas with beverages, paper products, condiments, and supplies. Will maintain cleanliness of all food and beverage areas including storage areas. Assist guests in every way possible in order to achieve the highest level of guest satisfaction.

Job Responsibility : 

1. Maintain and replenish all beverages, ice, supplies, and condiments at service areas and bars. Assist with inventory control by alerting bartender when supplies are low. 2. Assist bartenders/servers in the setting up, cleaning and maintaining of all bars and food and beverage service areas. 3. Thoroughly cleans and restocks all stations, bars, and storerooms at closing shift. 4. Responsible for assuring the highest quality guest experience by following the Thoughtful Service Model at all times. 5. Work effectively with other employees, vendors, and guests to provide quality, efficient service. 6. Adhere to all state, county, and federal regulations, and the Company’s internal controls, policies & procedures. 7. Perform other duties as assigned by management

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

Job Responsibility :

• Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied. • Assists customers in ordering from the menu and records ordered items on check according to established procedures. • Obtains food and beverage from prescribed locations and serves customers according to established procedures. • Observes guests to fulfill and additional requests and to note when meal is finished. • Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience. • Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section. • Assists bus persons in a cooperative manner to ensure efficient service to guests. •  Completes assigned side work as directed. •  Familiarizes self with all items on both printed and daily menus. •  Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc. •  Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift. •  Familiarizes self and adheres to the principles of guest service skills, and uses them in all interactions. •  Delivers alcoholic beverages promptly from assigned bar to table.

SUMMER ONLY

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.

Job Responsibility : 

1. Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures 2. Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision. 3. Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios. 4. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s daily operation. 5. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner. 6. Able to articulate amenities menu and process guests’ orders and make reservations on behalf of the guest 7. Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner. 8. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner. 9. Brings any problems to the attention of the manager or supervisor on duty. 10. Performs related duties as assigned.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Responsibility : 

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and reports to assigned section. Strictly adheres to key control policies. Loads cart following standard procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures. Accountable to Housekeeping Office regarding guests’ room status. Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift. Completes special assignments for the Supervisor Housekeeping as requested.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

SUMMER ONLY

Responsible for the mixing and dispensing of beverages for guests, coordinating service with beverage servers and other employees, while complying with facility/department standard operating procedures to ensure the highest quality of guest service and satisfaction.

Job Responsibility : 

– Mix and dispense beverages for guests according to established recipes and procedures. Take drink orders from servers and process drink orders in a timely and efficient manner. – Operate and balance computer cash drawer and take payment from guest(s) when assigned. Properly process transactions, involving cash, credit card or other forms of payment. – Adhere to all state, county, and federal regulations, and the Company’s internal controls, policies & procedures. – Maintain cleanliness and organization in all assigned service areas and storage areas. – Maintain stock on all beverage and bar service items and replenish as required. – Must have ability to pour a high volume of drinks. – Must be knowledgeable about beers, liquors and beer/liquor trends and be able to relate that knowledge to the consumer. – Must follow the Thoughtful Service model at all times. – Other related duties as assigned by management.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

SUMMER ONLY

The Bus Person sets up and removes all table wares, and assists the Food Servers as

Job Responsibility : 

– Keep side stations stocked. – Assist Food Servers as necessary. Help control waste and breakage by handling service ware with caution; loading and unloading bus tubs with care; avoiding discarding reusable items. – Assists in keeping restaurant neat and clean. – Wipes down chairs, tables, child seats, and picks up floors around each table bussed. – Observes good sanitation and safety procedures. – Maintains a professional attitude following the Thoughtful Service model – Other duties as assigned.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

SUMMER ONLY

The Host Person is responsible for greeting and seating restaurant guests and processing all sales transactions.

Job Responsibility : 

– Greet and seat guests at table according to guest preference, table availability, and within proper rotation guidelines. – Ensures business flow and distribution of customers to server by following the direction of management, fair and consistent seating rotation of tables, and communication with staff of business volume changes. – Provide guests with menus, inform guests of restaurant specials, and feature items. – Coordinate with food servers, bus persons, and other restaurant personnel in providing guest service. – Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main credit cage. – Keeps cash register and host area stocked with necessary equipment, forms, and supplies. – Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. – Maintains regular attendance for scheduled work. – Answer phone calls and take to-go orders. – Must follow the Thoughtful Service Model at all times. – Perform other duties as assigned.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Issues locker and locker
• Collects soiled linens and delivers them to the laundry room on a daily basis. Picks up clean linens on a daily
• Maintains stock items for the health
• Demonstrates operation and explains the purpose of the exercise
• Processes memberships and inputs into computer
• Answers phone calls and schedules spa service
• Collects fees and processes transactions for use of facilities, services, and retail
• Follows the Thoughtful Service Model at all
• Other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable about all Company policies and procedures, including fire and safety regulations. Regular attendance is required.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent. One to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.

LANGUAGE SKILLS

Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Working knowledge of Microsoft Office products and Micros Inventory software.

REASONING ABILITY

Remembering Details, Using Arithmetic, Reading, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Examining & Observing Details.

PHYSICAL DEMANDS

Standing, Walking, Reaching, Kneeling, Carrying, Hearing, Lifting 50lbs, Sitting, Bending/Stooping, Observing, Stretching, Pushing, Turning, Balancing.

WORK ENVIRONMENT

Inside, Noisy, Odors, Changing Temperatures, Dirty, Gloves.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.