Job Responsibility : 

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and reports to assigned section. Strictly adheres to key control policies. Loads cart following standard procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures. Accountable to Housekeeping Office regarding guests’ room status. Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift. Completes special assignments for the Supervisor Housekeeping as requested.

The information is based on 2025 content. The information is subject to be changed without prior notice.

Job Responsibility : 

The Public Area EVS Attendant is responsible for maintaining cleanliness and overall appearance of public areas within the hotel, including lobbies, hallways, elevators, restrooms, and event spaces. This role involves cleaning floors by sweeping, mopping, and vacuuming, emptying trash bins, and replenishing restroom supplies such as toilet paper, soap, and paper towels. The attendant must ensure all areas meet the hotel’s cleanliness and safety standards, promptly report any damages or maintenance issues to supervisors, follow proper sanitation and safety procedures, and provide polite and friendly assistance to guests when needed.

The information is based on 2025 content. The information is subject to be changed without prior notice.

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures, and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests’ wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Checks out equipment and cleaning supplies necessary to complete assigned tasks. Follows outlined procedures for all housecleaning duties. Reports repairs needed in the work area to Supervisor. Signs in key and turns in reports to Supervisor at end of shift.

The information is based on 2025 content. The information is subject to be changed without prior notice.