Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Cleans guest rooms including duties such as making bed(s), vacuuming, emptying trash, wiping sown or dusting all surfaces.
– Replenishes all guest amenities and information folders as needed.
– Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp tags and proper chemicals when applicable.
– Replenishes all amenities such as ashtrays, soaps, and tissues.
– Places clean bath mats on tub and/or shower doors and clean towels on towel rack.
– Reports unusual room conditions or rooms in need of repair.
– Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system.
– Complete all duties in accordance with the room classification checklist.
– Follows all safety policies and guidelines of the department, company, stat, and federal authorities.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Friendliness
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.
Accountability
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.
Service Excellence
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or equivalent preferred but not required.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Housekeeping Carts, Linen Bins, Broom, Mops, Cleaning Cloths, Miscellaneous items needed for cleaning
– Clipboard and Pen to record progress of daily work
– Safety glasses and protective gloves
– Location and proper use of eye wash stations
– Location and use of SDS
– Location and proper use of Eco Lab bottle fill stations for cleaning supplies
– Properly Labeled Bottles for use with cleaning chemicals
– Vacuum Cleaner
– Uniform

The information is based on 2024 content. The information is subject to be changed without prior notice.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Must display exemplary teamwork. Be courteous, considerate, helpful and patient to guests and co-workers.
– Work all deli work stations as well as assisting co-workers in other deli work areas.
– Must be able to learn how to clean/sanitize and properly operate all deli equipment as required. Including but not limited to: knifes, roasters, fryers, broilers, griddles, microwaves, steamtables, meat slicers etc.
– Be able to constantly learn the proper preparation of all deli menu items and using required deli specifications of ingredient use, ingredient measures and proper plating.
– Operate touch screen cash register and computer devices.
– Have knowledge in money handling and the ability to correctly complete all necessary departmental, company and Nevada Division of Gaming paperwork.
– Knowledge of State of Nevada Health Department requirements and the ability to comply with all company health
and safety procedures for proper food handling.
– Acquire thorough knowledge of applicable company and departmental policies/procedures as well as the
willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, co-workers and vendors.
– Ability to accept performance feedback in a professional manner.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.
– Regular attendance, arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

TEAMWORK
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or G.E.D.
– 3-5 years related experience and/or training.
– Must have experience in a high-volume hospitality environment.
– Ability to read, write and communicate effectively.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.
– Nevada Alcohol Awareness Identification

Machinery, Work Equipment, Programs, Software, Hardware Used
– Steamers, Fryers
– Pizza Oven
– Microwave
– Blender, Coffee Machine, Installing sodas bibs
– Trays, toaster, touch screen computer terminal, calculator

The information is based on 2024 content. The information is subject to be changed without prior notice.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Responsible for ensuring that the room attendants are adequately supplied with all the products and supplies that they need to completely clean their assigned rooms.
– Responsible for various large cleaning jobs such as cleaning corridor walls, windows, vending machines, ice machines and lobby ashtrays.
– Transport linen to and from laundry room.
– Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary and lines prior to the start of cleaning rounds.
– Hands out clean linens to all room attendants and assists with loading linens on supply carts.
– Delivers supplies to room attendants during the day as needed.
– Takes soiled lines out to the laundry area and delivers clean linens to supply room.
– Takes all acquired trash out to trash dumpster as needed.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.
Accountability
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma preferred but not required
Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.
Machinery, Work Equipment, Programs, Software, Hardware Used
– Housekeeping Carts, Linen Bins, Broom, Mops, Cleaning Cloths, Miscellaneous items needed for cleaning
– Clipboard and Pen to record progress of daily work
– Safety glasses and protective gloves
– Location and proper use of eye wash stations
– Location and use of MSDS
– Location and proper use of Eco Lab bottle fill stations for cleaning supplies
– Properly Labeled Bottles for use with cleaning chemicals
– Vacuum Cleaner
– Uniform
– Carpet Cleaning Machine

The information is based on 2024 content. The information is subject to be changed without prior notice.