It is the primary responsibility of the Retail Sales Associate, under the direction of Store
Management, to provide exceptional guest service, utilize Selling Skills guidelines and provide a
comfortable shopping environment. All duties are to be performed in accordance with federal,
state, local laws, regulations, and ordinances, as well as department and Company policies,
practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greets all guests in a timely and engaging manner creating a warm and friendly environment.
• Promotes and maintains the highest level of guest service while anticipating and assessing
guests’ needs, including asking questions of guests to better understand their needs and
finding items to meet their requests.
• Responds effectively to guest inquiries related to the property the amenities and while
providing excellent service.
• Ensure high levels of customer satisfaction through excellent sales service, from greeting
through closing the sale.
• Consistent active up-selling for all product categories by using Selling Skills training
techniques and increasing Units Per Transactions (UPT) and Average Dollar Sales (ADS).
• Demonstrates and maintains knowledge of merchandise in the stores to make product
recommendation that meets customer’s needs as to achieve individual and store selling goals.
• Reinforces customer’s selection. Invite customers back and thank them by name at every
interaction.
• Follows cash handling and cage procedures in accordance with department and property
guidelines.
• Maintains floor standards and visual guidelines to ensure tidy appearance of sales floor.
• Assists in preparation of physical inventory or cycle counts.
• Works in various retail outlets based on business and/or staffing needs.

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• Resolves guest complaints within scope of authority and notifies management and/or
Security of all unusual events, circumstances, missing items, or alleged theft.
• Reports discrepancies, guest needs, and other issues to store management while protecting
company assets at all times.
• Model and consistently follow all company and department established policies and
procedures.
• Performs all other job-related duties as requested.

The information is based on 2024 content. The information is subject to be changed without prior notice.