SANDS REGENCY CASINO HOTEL & GOLD DUST WEST CASINO – RENO
Summer Spring
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Type of job
Casino Hotel
City
Reno, Nevada (NV)
Address
Sands Regency Casino Hotel (345 N. Arlington Avenue, Reno Nevada 89501) Gold Dust West Casino - Reno (444 Vine Street, Reno, NV 89503)
Website
Transportation
Housing Rate
FREE HOUSING ! (Hotel Style)*
* The information is based on 2021-2022 content. The information is subject to be changed without prior notice. *
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Job Description
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GUEST ROOM ATTENDANT
English Level: Basic
$15

General Summary of Job Duties
Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Cleans guest rooms including duties such as making bed(s), vacuuming, emptying trash, wiping sown or dusting all surfaces.
– Replenishes all guest amenities and information folders as needed.
– Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp tags and proper chemicals when applicable.
– Replenishes all amenities such as ashtrays, soaps, and tissues.
– Places clean bath mats on tub and/or shower doors and clean towels on towel rack.
– Reports unusual room conditions or rooms in need of repair.
– Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system.
– Complete all duties in accordance with the room classification checklist.
– Follows all safety policies and guidelines of the department, company, stat, and federal authorities.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Friendliness
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.
Accountability
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.
Service Excellence
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or equivalent preferred but not required.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Housekeeping Carts, Linen Bins, Broom, Mops, Cleaning Cloths, Miscellaneous items needed for cleaning
– Clipboard and Pen to record progress of daily work
– Safety glasses and protective gloves
– Location and proper use of eye wash stations
– Location and use of SDS
– Location and proper use of Eco Lab bottle fill stations for cleaning supplies
– Properly Labeled Bottles for use with cleaning chemicals
– Vacuum Cleaner
– Uniform

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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FRONT DESK
English Level: Advance
$14

Greets and checks in/checks out  hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.

Job Responsibility : 

• Greets guests in a warm and friendly manner using specialized skills and personalized service. • Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction. • Processes payments following established procedures. • Informs guests of shows, facilities, services and room amenities available at Sands Regency. • Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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FOOD AND BEVERAGE ATTENDANT
English Level: Intermediate
$13.50

General Summary of Job Duties
To serve casino guests and employees in a timely manner with the F.A.S.T. principles as the primary goal. Friendly, accountable service accomplished with team effort.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T.Track Values Statement.
– Must display exemplary teamwork. Be courteous, considerate, helpful and patient to guests and co-workers.
– Work all deli work stations as well as assisting co-workers in other deli work areas.
– Must be able to learn how to clean/sanitize and properly operate all deli equipment as required. Including but not limited to: knifes, roasters, fryers, broilers, griddles, microwaves, steamtables, meat slicers etc.
– Be able to constantly learn the proper preparation of all deli menu items and using required deli specifications of ingredient use, ingredient measures and proper plating.
– Operate touch screen cash register and computer devices.
– Have knowledge in money handling and the ability to correctly complete all necessary departmental, company and Nevada Division of Gaming paperwork.
– Knowledge of State of Nevada Health Department requirements and the ability to comply with all company health
and safety procedures for proper food handling.
– Acquire thorough knowledge of applicable company and departmental policies/procedures as well as the
willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, co-workers and vendors.
– Ability to accept performance feedback in a professional manner.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.
– Regular attendance, arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

TEAMWORK
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or G.E.D.
– 3-5 years related experience and/or training.
– Must have experience in a high-volume hospitality environment.
– Ability to read, write and communicate effectively.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.
– Nevada Alcohol Awareness Identification

Machinery, Work Equipment, Programs, Software, Hardware Used
– Steamers, Fryers
– Pizza Oven
– Microwave
– Blender, Coffee Machine, Installing sodas bibs
– Trays, toaster, touch screen computer terminal, calculator

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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HOUSEPERSON
English Level: Basic
$13

General Summary of Job Duties
Maintaining Housekeeping linen and/or storage rooms by stocking and organizing supplies and Linen. Job duties include but are not limited to shampooing carpets, moving furniture and/or any other cleaning task assigned.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Responsible for ensuring that the room attendants are adequately supplied with all the products and supplies that they need to completely clean their assigned rooms.
– Responsible for various large cleaning jobs such as cleaning corridor walls, windows, vending machines, ice machines and lobby ashtrays.
– Transport linen to and from laundry room.
– Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary and lines prior to the start of cleaning rounds.
– Hands out clean linens to all room attendants and assists with loading linens on supply carts.
– Delivers supplies to room attendants during the day as needed.
– Takes soiled lines out to the laundry area and delivers clean linens to supply room.
– Takes all acquired trash out to trash dumpster as needed.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.
Accountability
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma preferred but not required
Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.
Machinery, Work Equipment, Programs, Software, Hardware Used
– Housekeeping Carts, Linen Bins, Broom, Mops, Cleaning Cloths, Miscellaneous items needed for cleaning
– Clipboard and Pen to record progress of daily work
– Safety glasses and protective gloves
– Location and proper use of eye wash stations
– Location and use of MSDS
– Location and proper use of Eco Lab bottle fill stations for cleaning supplies
– Properly Labeled Bottles for use with cleaning chemicals
– Vacuum Cleaner
– Uniform
– Carpet Cleaning Machine

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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BUFFET FOOD RUNNER
English Level: Intermediate
$13

General Summary of Job Duties
The Food Runner ensures food levels are full and areas are clean.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Maintain a fresh-looking product in the Sands Regency Buffet at all times.
– Keep all surfaces and floors free of food and debris.
– Maintain constant communication with the line cooks.
– Communicate what product they need periodically throughout the day.
– Keep a par of certain products for the buffet.
– Clean areas throughout the kitchen as needed.
– Assist Sous Chefs or Lead Cooks however needed.
– Assist dishwashers when needed.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with management.
– Maintain a positive and professional demeanor during all interactions with guests, fellow employees and vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK
– Share and explain information.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– Must have an understanding of English.
– Must have strong communication skills.
– Must be able to multi-task.
– Must have working knowledge of the food service industry.
– High School Diploma or equivalent work experience.
– Must have working knowledge of the food service industry.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.
Machinery, Work Equipment, Programs, Software, Hardware Used
– Basic kitchen utensils.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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CASHIER
English Level: Intermediate
$12

General Summary of Job Duties
Handling of money and maintaining an accurate cash bank. Greeting and seating guests to provide exceptional, fast and friendly customer service. Assists in maintaining the flow of the room; thereby facilitating turn-over of tables.

Principle Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Maintains bank, greet and seat guests.
– Relay customer complaints and compliments to supervisor.
– Familiar with all menu items, prices and hours of operation.
– Maintain a clean work area, profession appearance and present positive customer service techniques.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance to all scheduled shifts is considered an essential function of the job.
– Arriving on-time for all scheduled shifts is considered an essential function of the job.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or Equivalent Work Experience.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Computer terminal (POS-Info Genesis), phone, Hand held radios, Terminal for Casino Market Place, and toaster.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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DISHWASHER
English Level: Basic
$12

General Summary of Job Duties
The dishwasher position supports the kitchen staff by providing sparkling clean dishes and service ware to ensure great customer service and satisfaction.

Principle Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T.Track Values Statement.
– Responsible for cleaning all back of the house areas, including kitchen, restaurant, food storage and trash handling areas.
– Responsible for cleaning china, glass, silverware, cooking equipment, utensils, pots, and pans.
– Responsible for scraping dishes, collecting and transporting waste and garbage.
– Responsible for returning clean items to proper preparation area i.e., kitchen or restaurant.
– Responsible for cleaning floor drains.
– Responsible for removing all boxes, milk crates and trash to outside dumpsters.
– Responsible for following sanitary and proper food handling procedures.
– Performs general weekly or monthly maintenance as deemed necessary by kitchen management.
– Assists with back of the house supply and clean up as needed.
– Other duties as assigned.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance to all scheduled shifts is considered an essential function of the job.
– Arriving on-time for all scheduled shifts is considered an essential function of the job.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– Basic Reading and Writing skills.
– Ability to follow written and oral instructions.
– Communication skills that contribute to smooth working relationships with co-workers.
– Ability to function as part of a team.
– Ability to remain calm and professional when under pressure.

Education or Formal Training:
– High School Diploma or Equivalent Work Experience.

Experience:
– Six months experience as a dishwasher.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Dish chemicals, stainless scratch pads, scrub pads and scraping tools.
– Dish machine, floor cleaning equipment, mop, broom, squeegee.

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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BUSSER
English Level: Intermediate
$10
+ tips

General Summary of Job Duties
To provide food and beverage service to guests. Clearing of dishes from tables and wiping them down.Resetting tables correctly for next seating.

Principle Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T.Track Values Statement.
– Responsible for clearing table of used dishes and utensils, plus resetting tables correctly.
– Responsible for restocking silverware, glasses, and napkins.
– Responsible for refilling ice bins in wait stations.
– Responsible for cleaning of the coffee pots, Pepsi spouts and the hot chocolate machine.
– Responsible for helping to roll silverware in the dog house.
– Responsible for thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance to all scheduled shifts is considered an essential function of the job.
– Arriving on-time for all scheduled shifts is considered an essential function of the job.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.

ACCOUNTABILITY
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or Equivalent Work Experience

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Trays and Glass Rack

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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GRILLE SERVERS
English Level: Basic
$9.50
+ tips

Job Responsibility :

Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied. • Assists customers in ordering from the menu and records ordered items on check according to established procedures. • Obtains food and beverage from prescribed locations and serves customers according to established procedures. • Observes guests to fulfill and additional requests and to note when meal is finished. • Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience. • Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section. • Assists bus persons in a cooperative manner to ensure efficient service to guests. •  Completes assigned side work as directed. •  Familiarizes self with all items on both printed and daily menus. •  Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc. •  Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift. •  Familiarizes self and adheres to the principles of guest service skills, and uses them in all interactions. •  Delivers alcoholic beverages promptly from assigned bar to table.

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