HARRAH’S / HORSESHOE COUNCIL BLUFFS
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Type of job
Casino Hotel
City
COUNCIL BLUFFS, IA
Address
1 Harrah's Blvd, Council Bluffs, IA 51501 2701 23rd Ave, Council Bluffs, IA 51501
Website
Transportation
* The information is based on 2021-2022 content. The information is subject to be changed without prior notice. *
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Position
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Job Description
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GUEST ROOM ATTENDANT
English Level: Basic
$15.00

General Summary of Job Duties
Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.

Essential Job Responsibilities and Duties
– Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
– Cleans guest rooms including duties such as making bed(s), vacuuming, emptying trash, wiping sown or dusting all surfaces.
– Replenishes all guest amenities and information folders as needed.
– Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp tags and proper chemicals when applicable.
– Replenishes all amenities such as ashtrays, soaps, and tissues.
– Places clean bath mats on tub and/or shower doors and clean towels on towel rack.
– Reports unusual room conditions or rooms in need of repair.
– Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system.
– Complete all duties in accordance with the room classification checklist.
– Follows all safety policies and guidelines of the department, company, stat, and federal authorities.
– Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
– Adhere to all appearance and uniform standards.
– Maintain an open line of communication with Management.
– Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
– Ability to accept performance feedback in a professional manner.
– Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
– Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Friendliness
– Offer a warm greeting to everyone you encounter with a smile and eye contact.
– Practice mutual respect by dealing honestly in all interactions.
– Use genuine listening skills and offer sincere responses.
– Promote positive interactions with both external and internal guests through sincere greeting and communications.
– Be approachable, listen and lead by example.
Accountability
– Be proactive and positive.
– If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
– Manage staff effectively with timely reviews and address performance issues.
– Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
– Acquire knowledge, training and education. Communicate it to all employees.
Service Excellence
– Anticipate our guests’ needs before they ask.
– Contribute ideas and solutions to improve customer service.
– Escort our guests rather than point.
– Take personal pride in the quality of your work.
– Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
– Share and explain information.
– Involve managers and employees in business development decisions and cost savings initiatives.
– Great teams consist of great performers.
– Create a culture of two-way communication with employees and guests.
– Be courteous, kind and patient with each other.

Skills, Education and Other Requirements
– High School Diploma or equivalent preferred but not required.

Required Work Cards
– Identification that establishes identity.
– Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used
– Housekeeping Carts, Linen Bins, Broom, Mops, Cleaning Cloths, Miscellaneous items needed for cleaning
– Clipboard and Pen to record progress of daily work
– Safety glasses and protective gloves
– Location and proper use of eye wash stations
– Location and use of SDS
– Location and proper use of Eco Lab bottle fill stations for cleaning supplies
– Properly Labeled Bottles for use with cleaning chemicals
– Vacuum Cleaner
– Uniform

The information is based on 2021-2022 content. The information is subject to be changed without prior notice.

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