Job Responsibility :

• Greets guests in a warm and friendly manner using specialized skills and personalized service.

• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.

• Processes payments following established procedures.

• Informs guests of shows, facilities, services and room amenities available at Harrah’s/Harveys.

• Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met

Responsible for cleaning and servicing an assigned number of rooms per day. Signs out floor key and reports to assigned section.

Strictly adheres to key control policies. Loads cart following standard procedures and reports linen and supplies used. Cleans guest rooms following housekeeping procedures. Accountable to Housekeeping Office regarding guests’ room status.

Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor.

Signs in key and turns in reports to Supervisor at end of shift. Completes special assignments for the Supervisor Housekeeping as requested.